Our Policies
1. Our philosophy is to offer a stress free grooming experience for your pet while paying special attention to any health issues.
· Your pet’s safety and comfort are our first priority.
· We will not perform any grooming procedure that causes pain or a level of stress that we feel is excessive.
· Senior pets will be groomed for cleanliness and comfort.
2. You, the pet owner, must advise us of any medical, physical, emotional issues, allergies, sensitivities, or pre-existing conditions.
· These may include prior surgeries, hip or joint issues, warts, moles, ear infections, or skin problems.
· This information is necessary for the safety and proper care of your pet.
3. If your pet has a behavior problem or has had a negative grooming experience in the past, please let us know.
· Behavior problems or past bad experiences can often be overcome when extra time and care is taken to build trust between the pet and groomer.
· We reserve the right to muzzle your pet if necessary for the safety of the pet or groomer..
· The pet owner will be held responsible for any property damage or medical treatment for bites that may occur.
· Please remember that your pet’s health and safety are our primary concern. If we feel that your pet is too aggressive and your pet or our groomer is put at risk of injury then we reserve the right to refuse service.
4. Appointments
· We will start your pets spa as close to the scheduled appointment time as possible, however, sometimes situations occur that will disrupt the daily schedule of the groomer. The pet’s safety will never be compromised by rushing to meet a schedule. You will be notified by text and advised of an arrival time when schedules change beyond our control.
5. Pricing varies for each pet and is determined by breed, size, and condition of your pet.
· Additional charges apply for de-matting, de-shedding, excessive coat and flea treatments due to the additional time and cost of products required.
· A pet that requires additional time because of their temperament or behavior during the groom may require additional charges.
6. Matting
· Please keep in mind that a matted coat can cause numerous health conditions including itching, irritation, and skin infections. Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles and skin folds trapped and hidden in the mats. Heavy matting can also trap moisture near the pet’s skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process. Creative K-9 Designs is not responsible for any pre-existing conditions or injuries caused because of a matted coat.
· We will only de-matt your pet if it can be done in a humane manner. If the matting is too severe to be brushed out, then we will ask for permission to clip the coat short and start over.
· De-matting will incur extra charges.
7. Creative K-9 Designs will not groom any pet that is not up to date on their vaccinations.
· We require proof of their rabies vaccinations or we can call your vet and confirm.
8. We require 24 hour notice to change or cancel an appointment.
· We will contact you by email and/or text to remind you of your appointment.
· Failure to call 24 hours in advance will result in a 'No-show' fee that must be paid prior to your next grooming appointment. Giving advance notice gives us the opportunity to fill your grooming slot and rearrange our schedule.
9. Payment
· We accept cash, checks, cards, and Paypal
· All prices are quoted at a 3% cash/check discount; credit card payments do not receive the 4% discount.
· Payment is due at the completion of the groom, if you are not going to be present at the time of your pet’s groom payment arrangement must be made in advance.
· Checks shall be made out to: Creative K-9 Designs
· A 5% sales tax will be added to any products purchased as required by law.
· There will be a $35.00 charge for returned checks.
- Tips are never required but are appreciated.
1. Our philosophy is to offer a stress free grooming experience for your pet while paying special attention to any health issues.
· Your pet’s safety and comfort are our first priority.
· We will not perform any grooming procedure that causes pain or a level of stress that we feel is excessive.
· Senior pets will be groomed for cleanliness and comfort.
2. You, the pet owner, must advise us of any medical, physical, emotional issues, allergies, sensitivities, or pre-existing conditions.
· These may include prior surgeries, hip or joint issues, warts, moles, ear infections, or skin problems.
· This information is necessary for the safety and proper care of your pet.
3. If your pet has a behavior problem or has had a negative grooming experience in the past, please let us know.
· Behavior problems or past bad experiences can often be overcome when extra time and care is taken to build trust between the pet and groomer.
· We reserve the right to muzzle your pet if necessary for the safety of the pet or groomer..
· The pet owner will be held responsible for any property damage or medical treatment for bites that may occur.
· Please remember that your pet’s health and safety are our primary concern. If we feel that your pet is too aggressive and your pet or our groomer is put at risk of injury then we reserve the right to refuse service.
4. Appointments
· We will start your pets spa as close to the scheduled appointment time as possible, however, sometimes situations occur that will disrupt the daily schedule of the groomer. The pet’s safety will never be compromised by rushing to meet a schedule. You will be notified by text and advised of an arrival time when schedules change beyond our control.
5. Pricing varies for each pet and is determined by breed, size, and condition of your pet.
· Additional charges apply for de-matting, de-shedding, excessive coat and flea treatments due to the additional time and cost of products required.
· A pet that requires additional time because of their temperament or behavior during the groom may require additional charges.
6. Matting
· Please keep in mind that a matted coat can cause numerous health conditions including itching, irritation, and skin infections. Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles and skin folds trapped and hidden in the mats. Heavy matting can also trap moisture near the pet’s skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process. Creative K-9 Designs is not responsible for any pre-existing conditions or injuries caused because of a matted coat.
· We will only de-matt your pet if it can be done in a humane manner. If the matting is too severe to be brushed out, then we will ask for permission to clip the coat short and start over.
· De-matting will incur extra charges.
7. Creative K-9 Designs will not groom any pet that is not up to date on their vaccinations.
· We require proof of their rabies vaccinations or we can call your vet and confirm.
8. We require 24 hour notice to change or cancel an appointment.
· We will contact you by email and/or text to remind you of your appointment.
· Failure to call 24 hours in advance will result in a 'No-show' fee that must be paid prior to your next grooming appointment. Giving advance notice gives us the opportunity to fill your grooming slot and rearrange our schedule.
9. Payment
· We accept cash, checks, cards, and Paypal
· All prices are quoted at a 3% cash/check discount; credit card payments do not receive the 4% discount.
· Payment is due at the completion of the groom, if you are not going to be present at the time of your pet’s groom payment arrangement must be made in advance.
· Checks shall be made out to: Creative K-9 Designs
· A 5% sales tax will be added to any products purchased as required by law.
· There will be a $35.00 charge for returned checks.
- Tips are never required but are appreciated.
